Frequently Asked Questions (FAQs)
What makes Icon Equus different from other equestrian stores?
Icon Equus stands out for its commitment to quality, style, and the profound connection between horse and rider. We curate a collection that combines functionality with fashion, offering a unique blend of performance and elegance.
How do I know which size to choose for apparel?
To find your perfect size, refer to our detailed sizing charts available on each product page. If you have specific questions or need assistance, our customer support team is always ready to help. Just drop us a message, and we’ll guide you through the process.
Are your products suitable for both beginners and experienced riders?
Absolutely! Icon Equus caters to riders of all levels. Our products are designed to meet the needs of both beginners and seasoned equestrians, providing comfort, functionality, and style for every stage of your riding journey.
Do you ship internationally?
Yes, we ship globally. Our commitment to delivering exceptional equestrian products extends worldwide. Please check our shipping information for details on delivery times and costs to your specific location.
What is your return policy?
We want you to be completely satisfied with your Icon Equus purchase. If you’re not happy with your order, please refer to our Returns and Exchanges policy for information on how to return or exchange items. Customer satisfaction is our priority.
How can I stay updated on new arrivals and promotions?
Stay connected by subscribing to our newsletter. Be the first to know about new product launches, exclusive promotions, and exciting updates. You can also follow us on social media for a behind-the-scenes look at Icon Equus and to join our vibrant equestrian community.
Are your products ethically sourced?
Yes, we are committed to ethical sourcing and sustainability. We work closely with brands that share our values, ensuring that our products are produced under fair and environmentally conscious practices.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email. Use this number to track your order and stay informed about its delivery status.
How can I contact customer support?
We’re here to assist you. Feel free to reach out to our customer support team through our Contact Us page or send us an email at [customer support email]. We strive to respond promptly to ensure your Icon Equus experience is seamless.
Is my personal information secure when shopping on Icon Equus? Yes, your privacy and security are our top priorities. We use secure, encrypted technology to protect your personal information. For more details, please review our Privacy Policy.